We collect various types of information to provide and improve our services, including but not limited to:

• Personal Information: Names, contact details (email, phone numbers), and billing information.
• Patient Information: Limited medical and demographic information as required for medical billing and processing.
• Technical Data: IP addresses, browser type, and usage data collected through cookies for site performance.
• Call and Communication Data: For clients using communication tools such as 8×8, data related to calls or messages may be processed.

The information we collect is used for the following purposes:

• To process and submit accurate medical billing claims.
• To communicate with clients about services, updates, or inquiries.
• To improve our website and services through analytics.
• To ensure compliance with applicable laws and industry regulations.

We employ stringent measures to ensure the security of your information:

• Data is encrypted during transmission and storage using secure protocols.
• Access to sensitive information is limited to authorized personnel only.
• We regularly audit our security measures to comply with HIPAA and other data protection standards.

Third-Party Tools: We utilize tools like 8×8 for secure communication. While we ensure these tools align with privacy and security standards, their individual policies may also apply. You can view 8×8’s policies here.

We do not sell, trade, or share your information with third parties, except in the following circumstances:

• With your explicit consent.
• To comply with legal obligations or regulatory requirements.
• To third-party service providers (e.g., 8×8, payment processors) who assist in delivering our services.

As a medical billing service provider, we understand the importance of safeguarding patient information. All patient data is handled in compliance with HIPAA (Health Insurance Portability and Accountability Act) standards, ensuring confidentiality and security at every step.

You have the right to:

• Access, correct, or delete your personal data.
• Opt-out of marketing communications.
• Request a copy of your data in a portable format.

For patient information, all requests should be directed through the healthcare provider with whom you have a direct relationship.

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting personal data.

We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.